Help Center
Answers, one question at a time
How to save your first video, what an account is actually for, and what to do when something does not work the way you expected.
Getting started
The basics, end to end.
Saving your first video
Paste a link, pick a format and quality, and save the file — the whole flow, including what the Video, Audio and Photo tabs do.
What an account adds
Downloading works signed out. Here is what signing in is actually for, and how sign-in works without a password.
Installing Frenz on your phone
Frenz installs from the browser rather than an app store — how to add it to your home screen on iPhone and Android, and what changes once you do.
Troubleshooting
When something does not work as expected.
When a link will not download
The handful of reasons a paste fails — private and region-locked posts, removed videos, unsupported links and rate limits — and which of them you can do something about.
Quality, file size and playback problems
Why the resolution you expected may not be offered, what the ad before a top-quality download is for, and what to do when a saved file will not play.